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Operations, strategy, support and marketing
for private clinics, consultants and wellness providers
I’m a healthcare management consultant helping private healthcare businesses set up, streamline, or grow. Whether you're starting from scratch or need practical, hands-on support to fix what’s not working, I bring a calm, strategic approach to operations, service delivery, and enhancing the patient journey. With deep experience in health and wellness, I work one-on-one with clinics to create personalised solutions that improve management, boost efficiency, and support sustainable growth.
I work with private consultants setting up new practices, healthcare providers expanding or looking to improve operations, teams within the NHS, practice managers who need extra support, or wellness clinics reviewing their service offering. I also provide full marketing services across to health and wellness.
How I Help
Strategy & Consultancy
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New clinic setup and business planning
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CQC readiness and regulatory advice
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Service development and pricing
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Tech stack recommendations
Day-to-Day Delivery
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Operational setup and patient journey mapping
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Staff processes, onboarding, SOPs and training
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Booking systems, digital tools and admin workflows
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Website and CRM support
Marketing
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Strategic marketing tailored to private healthcare
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Social media management
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Website support, including structure, copy and SEO
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Email marketing to improve patient communication
Why Me?
I’m Kelly Staff and I'm a healthcare management specialist with a strong track record of partnering with private clinics and NHS Trusts. With a unique blend of expertise in practice management, strategy, and marketing, I bring both commercial insight and clinical understanding to every project. My background in marketing, means I not only help clinics run smoothly, but also support them in growing their brand and attracting the right clients. I’m results-driven, honest, and hands-on—someone who thrives on getting things done. Whether you're launching a new private practice or looking to refine and grow an existing clinic, I bring energy, clarity, and deep sector knowledge—particularly in urology, gynaecology, women’s health, maternity, pain management, and aesthetics
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15+ years of healthcare management experience
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Friendly, flexible and easy to work with
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Sector-specific insight — from NHS, private clinics & wellness
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Happy to advise, or roll up my sleeves and get stuck in
Why work with me?
My Expertise
Clinical Background
I understand the unique challenges you face
Patient Services
Patient-centered approaches to improve service delivery and efficiency
Clinic Management
Hands-on, practical, day-to-day operational support
Framework Applications
Complex framework and procurement processes
CQC Experience
Experience in regulatory compliance and CQC applications
Patient Journey Mapping
Focused on improving the patient journey
Services at a Glance
Contact Me
I'd love to hear from you and learn more about your business and how I can help you.
Please get in touch if you'd like to chat.
